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Response forwarding device - メーカー・企業と製品の一覧

Response forwarding deviceの製品一覧

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Voice Response Transfer Device IVR-24VoIPIII/100VoIPIII

A variety of features such as "Answer/Forward," "Please Hold," "Call Recording," and "Incoming/Outgoing Call Restrictions" are condensed into one device!

This is a voice response transfer device compatible with NTT Hikari Denwa. The IVR-24VoIPIII can accommodate up to 24 channels, while the IVR-100VoIPIII can accommodate up to 100 channels. 【Response and Transfer Function】 Automatically responds with voice and transfers to the desired department based on the customer's selection number. This can streamline telephone handling operations. 【Waiting Function】 Effectively handles phone reception when immediate response is not possible. It can also support announcements such as "This call will be recorded..." 【Response-Only Function】 Automatically responds with a dedicated guidance message for incoming calls after business hours or on holidays. 【Call Recording】 Can record up to approximately 1,200 hours on the main unit. Recording settings can be configured for each phone number. *A channel license for call recording is required. 【Incoming/Outgoing Call Restrictions】 Can automatically restrict incoming and outgoing calls for registered phone numbers. *Incoming restrictions require the caller's number to be displayed. *Outgoing restrictions require an outgoing restriction license (sold separately).

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Voice Response Transfer Device IVR-2430II

Consolidate functions related to "telephone reception services" into one device! Automatic response to incoming calls, forwarding to the appropriate department, and streamlining telephone response operations!

This device connects between an analog public line and a PBX, or to the analog extensions of the PBX, enabling responses and transfers to incoming calls. It can accommodate 6 lines in the initial implementation, with a maximum capacity of 24 lines. 【Response and Transfer Function】 Automatically responds with voice and transfers to the desired department based on the customer's selected number, streamlining call handling operations. 【Hold Function】 Effectively manages call reception when immediate response to incoming calls is not possible. It also supports announcements such as "This call will be recorded..." 【Response-Only Function】 Automatically responds with a dedicated guidance message for incoming calls after business hours or on holidays. 【Timer Function】 Utilizes an annual timer to automatically switch between operational modes based on specified dates and time periods. 【Aggregation Function】 Collects response result data such as the number of incoming calls and customer abandonment cases in an easily expandable Excel format for graphing and analysis. 【Voice Synthesis Function】 Allows message creation on a computer, making it easy to create and edit response messages. This reduces the burden and costs associated with arranging announcers or recording by staff, facilitating message creation.

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